Job
Bilingual Spanish Telephone Polling Interviewer (Remote)
On
behalf of our client, Headway Workforce Solutions is currently seeking Spanish Bilingual Remote Telephone
Polling Interviewers to support research studies. As a Telephone Polling
Interviewer, you will be responsible for calling potential respondents,
asking the appropriate questions and recording their answers using a Computer
Assisted Telephone Interviewing (CATI) system. This opportunity is a part-time
position (offering 9 to 28 hours per week) and pays $14.50 to $15 per hour,
with paid training starting in mid to late April. Data collection
will continue into November 2024 and there will be a possibility of continued
employment beyond November 2024.
Special
Note: Applicants for consideration must reside in one of the following states
for this remote position:
Alabama,
Alaska, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa,
Kansas, Kentucky, Louisiana, Mississippi, Missouri, Montana, Nebraska, New
Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota,
Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.
Qualifications
& Requirements:
- Speak, read, and write in Spanish and English
- Knowledge of a telephone, headset, computer (including a keyboard
and mouse).
- Strong communication skills; both verbal and written.
- Ability to effectively communicate with management and colleagues.
- Ability to read and communicate clearly and effectively in English.
- Must be able to maintain an agreed upon schedule and provide
appropriate notice of any absences or changes.
- Must be able to achieve a productivity level (completed surveys per
hour) that is at or above the group average.
- Must exhibit a proper demeanor by adhering to the guidelines
provided by our client.
- Must be able to achieve and maintain quality levels as detailed
during training.
- Must achieve and maintain appropriate calling metrics such as dials
per hour, low refusal rate, and high conversion rate.
- Must attend full training and pass quizzes within the training.
- Ability to sit for extended periods of time and maintain both focus
and motivation.
- Shift hours are available Monday through Thursday from 4 p.m. to 9
p.m. and Sunday’s from 2 to 8 p.m. Eastern Time Zone. Shifts will be available on Friday’s and
Saturdays from Labor Day to Election Day. Shift minimums are 3 hours with longer shifts available.
- Available to work weeknights from 4 p.m. to 9 p.m. EST and have
flexibility to work past 9 p.m. EST and least one weekend shift (Saturdays
from 10 a.m. to 4 p.m. and/or Sundays from 2 p.m. to 8 p.m.).
- The hours available for shifts are based on project availability and
project performance. Sometimes shifts end early or are delayed in
getting started due to project timing.
- All other duties as assigned.
Preferred Qualifications:
- Knowledge of Microsoft Office and CATI system software.
- Previous working experience with Voxco.
- Previous experience with Kronos.
- One year of polling experience.
Equipment
Requirements:
- Desktop and laptop computers manufactured within the last five
years.
- Windows, macOS, or Linux-based operating systems with the latest
updates and patches.
- Latest version of either Mozilla Firefox (preferred), Google Chrome,
Microsoft Edge. Please do not use Safari.
- A high-speed internet connection is required, at least 25 Mbps
Upload/Download.
- Use of a wired Ethernet connection instead of Wi-Fi for more
stability.
- At least 4 GB of RAM (8 GB or more is preferable) to ensure smooth
operation when running Voxco CATI.
- Solid State Drives (SSDs) rather than Hard Disk Drives (HDDs) are
recommended.
- Total storage should be 128 GB or greater. Agents are required
to have a minimum of 1 GB of available storage to save files in the form
of training, documents and other materials.
- Monitor with a screen resolution of 1366 x 768 pixels or higher is
recommended for a comfortable survey design experience (best experience is
using a 15-inch to 20-inch display).
- A high-quality wired microphone headset using a headphone jack or
USB connection.
Physical
Requirements:
The
physical demands described here are representative of those that an employee
must meet to perform the essential functions of this job successfully.
Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.
· Ability to use computer for sustained time
· Ability to read verbatim, clearly speak, and write in
English
· For Spanish-language interviews: bilingual Spanish-English
reading, speaking, and writing ability
· Communicate through speech and listening
· Clear and distinct speech and fluency in English
· Read text verbatim
· Good listening and dictation skills
· Walk, stand, sit for periods of time, use your hands and
fingers, grasping, reaching, lifting, talking, hearing, seeing, and repetitive motions.
About
Headway - Headway Workforce Solutions is a leading B2B (Business to
Business) provider of workforce solutions with an array of contract-based
integrated services and national staffing solutions. Passionate about our work
and dedicated to our clients, we are committed to exceeding expectations in the
human capital service sector. To learn more about us visit: www.headwaywfs.com
Headway
Workforce Solutions provides equal employment opportunities
(EEO) to all employees and applicants for employment without regard to race,
national origin, religion, age, color, sex, sexual orientation, gender
identity, disability, genetics, or protected veteran status. In addition to
federal law requirements, Headway Workforce Solutions complies with applicable
state and local laws governing nondiscrimination in employment in every
location in which the company has facilities. This policy applies to all terms
and conditions of employment, including recruiting, hiring, placement,
promotion, termination, layoff, recall, transfer, leaves of absence,
compensation, training, tuition assistance, education, social recreation
programs and benefits.
By applying to this position, you hereby acknowledge and
consent to being contacted via phone and text by our recruiters, should your
application be selected for further consideration.