On behalf of our client, Headway Workforce Solutions is currently seeking experienced Telephone Interviewers to work remotely. As a remote telephone interviewer, you will conduct telephone interviews with randomly selected respondents for the California Department of Public Health Behavioral Risk Factor Surveillance System (BRFSS) study. Requirements include excellent communication skills, reliability/punctuality, and a clear speaking voice for telephone communication. The compensation for this position is $14.00-$15.00 per hour.

Responsibilities of a Research Interviewer:

• Follow project specifications.
  
• Conduct telephonic, computer-based interviews with a high degree of accuracy and integrity.
  
• Exercise courtesy and professionalism to all respondents.
  
• Maintain confidentiality of all collected data.
  
• Strong computer, interpersonal, and typing skills.
  
• Other duties as assigned by manager.
  

Qualifications & Requirements:

• H.S. Diploma or equivalent AND 1 year telephone service experience
  
• The ability to speak with respondents using a headset and a keyboard or mouse to record responses.
  
• Ability to correctly pronounce medical terminology.
  
• Exceptional reading, verbal, and listening skills with the ability to multi-task.
  
• Good working knowledge of computers.
  
• Strong typing skills.
  
• Positive and self-motivated demeanor.
  
• Remote interviewers must have home wireless internet Download speeds of 50 Mbps or better.
  
• Remote interviewers must have a private space to conduct interviews.
  

Training, Schedule, and Shifts

• All training is paid and will take place across 3-4 weekday evenings before you begin dialing.
  
• Schedule:
  
• This is a part time position beginning in May 2024 that will run for approximately 9-12 months.
  
• Interviewers will work a minimum of 20 hours per week, with the opportunity to work up to 40 hours a week.
  
• Interviewers will be required to work at least 1 weekend shift (Friday, Saturday, or Sunday) each week.
  
• Each interviewer is required to select from the available start and end times for the days they choose. Typical Available shifts available are:
  
• Monday – Friday: 5 or 6:00 PM – 9, 11 or 12:00 AM ET
  
• Saturday: 12:00 PM – 4 or 5:00 PM ET
  
• Sunday: 3, 4, 5 or 6:00PM ET – 9:00 PM ET
  

Physical Requirements:

The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit for hours calling and interviewing respondents
  
• Ability to read, speak, and write in English clearly
  
• Ability to speak clearly and document responses accurately using electronic systems to be made available to you
  

About Headway - Headway Workforce Solutions is a leading B2B (Business to Business) provider of workforce solutions with an array of contract-based integrated services and national staffing solutions. Passionate about our work and dedicated to our clients, we are committed to exceeding expectations in the human capital service sector. To learn more about us visit: www.headwaywfs.com

Headway Workforce Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, genetics, or protected veteran status. In addition to federal law requirements, Headway Workforce Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training, tuition assistance, education, social recreation programs and benefits.

By applying to this position, you hereby acknowledge and consent to being contacted via phone and text by our recruiters, should your application be selected for further consideration.